Case Studies

Real Stories, Real Success

See how our partners have leveraged SNAP to transform their banking operations, enhancing both customer satisfaction and operational efficiency.

Featured Success Stories

In-depth looks at how community banks are transforming operations with SNAP

Featured
United Bank
📍 Zebulon, GA 💰 $2.2B Assets 🏢 17 Branches ⚙️ Jack Henry SilverLake

How United Bank Transformed Branch Operations

Manual processes and legacy systems were slowing United Bank's branches—impacting growth, increasing errors, and creating training challenges that took years to overcome.

75% Faster Account Opening
(30-45 min → 7-10 min)
50% Fewer Operational Errors
90% Faster Training to Mastery
(~2 years → 90 days)
100% Branch Accounts
Opened in SNAP
"When a recurring error appeared, we worked with our SNAP reps to update the workflow and eliminate it. That responsiveness gave us confidence early on that SNAP would adapt as we did." — Emily Richardson, Retail Division Specialist
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Shore United Bank
📍 Chestertown, MD 💰 $4.2B Assets 🏢 40 Branches ⚙️ Jack Henry CIF 20/20

How Shore United Bank Extended the Branch Beyond Its Walls

Legacy, desktop-only systems were limiting Shore United's ability to serve customers where they wanted to be served—and creating operational inefficiencies across all 40 branches.

65% Reduction in Account Opening Time
50% Fewer Document Exceptions
65% Faster QC Corrections
40 Branches Live
and Operational
"SNAP has enabled us to achieve a more unified, retail-focused mindset. We now use it to open new accounts rapidly—even on-site at member gatherings and community events." — Donna Stevens, EVP and Chief Operating Officer

Additional Success Stories

Proven results across community banks of all sizes

$4.1 Billion Asset Size

Southwest Region 55 Branches
Account Opening Time
10 min from 45 min
Training Time
4 hr from 3 days
Printed Documents ↓ 85%
Input Errors ↓ 95%
Back-Office Processes ↓ 82%
Overall Efficiency ↑ 85%

$1.7 Billion Asset Size

Southwest Region 15 Branches
Account Opening Time
5 min from 40 min
Training Time
5 hr from 5 days
Printed Documents ↓ 90%
Input Errors ↓ 95%
Back-Office Processes ↓ 90%
Overall Efficiency ↑ 87%

In Their Own Words

See how community banks are transforming their operations with SNAP

Tim Turbeville Video
Tim Turbeville
EVP & COO (Retired) | Board Director
First State Bank
Donna Stevens Video
Donna Stevens
EVP and Chief Operating Officer
Shore United Bank

In Their Own Words

See how community banks are transforming their operations with SNAP

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